Cluster Analysis of Japanese Whiskey Product Review Using K-Means Clustering

Deden Witarsyah - Telkom University, Jalan Telekomunikasi, Bandung, 40257, Indonesia
Moh Adli Akbar - Telkom University, Jalan Telekomunikasi, Bandung, 40257, Indonesia
Villy Satria Praditha - Telkom University, Jalan Telekomunikasi, Bandung, 40257, Indonesia
Maria Sugiat - Telkom University, Jalan Telekomunikasi, Bandung, 40257, Indonesia

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Since 2008, the Japanese whiskey business has grown steadily. Overall, the whiskey market (at factory price) is expected to reach $2.95 billion in 2019, accounting for 8.6 percent of the entire alcoholic beverage industry. The rise in popularity of Japanese whiskey is associated with the country's growing international reputation. Founded 1985 as an independent bottler, Master of Malt was the first company to service clients who ordered single malt whiskey through the mail-order system. Master of Malt's omnichannel approach encompasses all channels available to the company. Known as their 'omnichannel,' this refers to the organization's capability to provide speed and precision from any place at any time. As their brand has grown over the years, they have used various marketing strategies, including a website redesign and rebuild that involved the creation of all relevant content and designing and constructing landing pages for their website. Following a clustering technique, we discovered that the data is being divided into four distinct groups and that these clusters may serve as a recommender system based on the occurrence of terms in each of the categories. Our summarizing component combined phrases related to the exact subtopics and provided users with a concise summary and sentimental information about the group of phrases.


K-Means Clustering; Japanese Whiskey; Omnichannel

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